Tips+and+Tricks

Wireless network connections
Wireless network connections can be unreliable and will impact the ability to maintain a connection with Adobe Connect. Advise participants to use networked connection or move very close to the wireless router.

Delete duplicated users
Sometimes, if an Adobe Connect session is interrupted for any reason, a second (third, fourth) instance of a user can be listed in the Attendees area. To remove these duplicated users:
 * 1) In the Attendees pod, select the duplicated user
 * 2) Click on Pod Options > Remove Selected User
 * 3) If you are not sure which user is 'live', ask the participant to raise their hand. Then, delete the user who did not raise their hand.

Improving meeting room performance
The following setting should improve the performance of your meeting including video and audio for most users. Check this setting at the start of each meeting. > > > > >
 * 1) Open your meeting and select the Meeting menu option from the top of the screen then the Preferences option.
 * 1) Select Room Bandwidth and set to DSL/Cable.
 * 1) Select Done and continue your meeting.

Background noise

 * If using multiple mics, make sure participants mute their mics when they are not talking.
 * If echo persists, make sure participants use headsets.
 * If echo/background noise persists, disable the participant's audio